Privacy Policy

This is a business and tourist informational website of Uganda Eco Tours Safari Company Limited (hereafter "Uganda Eco Tours"). The content in this website is being provided for free access, and no kind of agreement is reached between you and the owners or users of this site, the owners of the servers upon which it is housed, or third party contributors to some of the pages, or anyone else connected with this subject matter to your claims against them directly. Unless there is a formal contractual or extra contractual liability that has been made on the part of Uganda Eco Tours or any of its agents, third party, clients, partners or other users, no license is granted for you to copy anything from this site.

Any of the trademarks, logos, service marks, collective marks, design rights, picture rights, personality rights or similar rights that are mentioned, used or cited on this website are the property of Uganda Eco Tours or/and their respective owners. Your use of any such incorporeal property is at your own risk. Uganda Eco Tours cannot grant the use of otherwise protected material as this website, or any other Uganda Eco Tours site is not endorsed by any of the holders of such rights.

For more information, please read our Terms of Use or contact us

Uganda Eco Tours recognizes that your privacy is very important. Below are the details of the type of personal information we collect from anyone who uses our services, or from third party, how we collect, use, communicate, disclose and make use of that information, and the precautions taken to safeguard it.

One may decline to provide personal information to us, although some of the intended uses may not be fulfilled as a result, and thus we may fail to offer you the quality of service that you need.

Uganda Eco Tours collects personal information when you decide to book a trip with us, or when you, in any coincidental way, use any of our services. Information may be collected from:

  • Your Biography to help process trekking permits
  • Feedback form details
  • Contact us form details
  • Link request on our website
  • Recorded information when you visit our website
  • Personal financial institution information with account details in case of wire transfers

Purpose of the information

  • The personal information is solely collected and used with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. The information may be retained for as long as the fulfillment of those purposes is achieved.
  • Uganda Eco Tours servers automatically record information when you visit our website, and generate a report that details the pages visited, time spent on the site, your IP address, browser type, and the date and time of your visit. This data cannot be used to identify the individual biography. We simply use the data to identify the performance of our site and hence devise means on how to make improvements to our site and make it easier to find the information you are looking for.
  • We use personal information requested from you to provide you with the services that you may have requested; such as receipts, trekking permits, etc
  • We may combine personal information collected from you at different times to provide a better user experience, including customizing content for you.
  • We may also use personal information for auditing, research and analysis to operate and improve our services.
  • We will not share or sell your information to third parties without permission. However in certain circumstances, say conforming to the legal processes, preventing fraud, or ensuring the security of our services to you, we shall be obliged to share your information with third parties.
  • We may share information that is not personal with third parties outside of Uganda Eco Tours, such as our travel industry partners to better analyse trends and further improve Uganda Eco Tours’ services.

Uganda Eco Tours is committed to conducting her business in accordance with these principles in order to ensure that the confidentiality of your personal information is protected and maintained.

By accepting to book a trip with us, you are agreeing to be bound by the following clients’ terms of Service

Booking and Reservations

A non-refundable deposit of 30% of the total trip price will confirm a commitment to travel with us. The balance of the fee is due 60 days prior to departure. We quote our fares in US Dollars, and must be paid in US Dollars. A portion of your package price includes a tax deductible for our membership with East African Natural History Society (EANHS) and African Union of Conservationists (AUC) which is used to help fund organizations’ many conservation education and awareness projects. All taxes, service charges and VAT while at destinations are included

Trip Cancellation and Refund Policy

When the traveler notifies us more than 45 days prior to the first day of any of our trips, 75% of the final payments will be refunded. With 30-45 days notice, one receives a 50% refund of the final payments of the trip. No refund can be made with less than 30 days notice. No partial refund can be given once a tour begins. We strongly recommend that you purchase trip cancellation insurance to protect your investment.

Itinerary Cancellation and changes

Although we may do our best to adhere to the itinerary schedules, we reserve the right to cancel, change the program’s dates or delay the trip before departure for numerous reasons beyond our control if conditions warrant. This may be as a result of flight schedule changes or delays, bad weather, road or trail conditions, participants’ logistical issues, wars, local rebellions, health threats or sickness, government intervention, or any other circumstances which may make operation of the trip not recommended. In such cases, the right is reserved to substitute hotels, lodges or camps of similar category for those indicated. To the limit of our liability, the costs incurred may be refunded. Uganda Eco Tours is however not responsible for any losses incurred by trip participants in preparing for the trip or during the tour, in cases of theft or loss of own equipment, Airline tickets, money, jewelries, special clothing, passport, or any other personal property.

Travel insurance

We strongly recommend that you consider a plan to help protect your trip investment. Travel insurance helps to cover; unexpected events prior to departure causing the need to cancel or change travel dates, harsh weather conditions or local rebellions or strikes causing interruption or changes to your itinerary, missed connections, delayed arrival time, lost or delayed baggage and medical or evacuation coverage.

Level of Physical fitness and general health

To consider a trip with us, one should be reasonably in good health. A high level of physical fitness is required for trips that involve treks. In some acute situations, the guide or your tour leader reserves the right to disqualify any participant on tour at any time if the participant is physically incapable or poses a threat to the other group members or the wildlife around. No refund is guaranteed under such circumstances.

Limitations on Liability

Uganda Eco Tours and its partners, agents or employees give notice that they act only as the agent for the owners, contractors, and suppliers providing tour and travel services that include transportation, guiding, accommodation bookings, or any other service related to tour and travel business and assume no responsibility whatsoever caused for loss, injury, or damage to any person or property in connection with any service resulting directly from natural causes, strikes, thefts, detention, annoyance, delays, expenses arising from quarantine, pilferage, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations and discrepancies or changes in transit or hotel services over which it has no control.

Upon confirming a trip with Uganda Eco Tours, the participant acknowledges that he/she has read and understood the above terms and conditions of service, and agrees to be bound by them.

By accessing Uganda Eco Tours website, you are agreeing to be bound by our Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Site Content

Uganda Eco Tours’ website includes a combination of content that we and our partners, third party and users create. All information and materials published in this site, including, but not limited to, written content, photographs, graphics, design, images, illustrations, marks, logos, and flash animations, are protected by our copyrights or trademarks or those of our partners, users and third party.

This website mostly contains information about products and services that we offer, our third parties, including product descriptions, availability, pricing, and location / access.

You may not reproduce, modify, publish or distribute, transmit, participate in the transfer or sale of, create derivative works of, publicly perform, publicly display or in any way exploit any of the materials or content or this site in whole or in part. If you would like to request permission to use any of the content on our site for the above mentioned purposes, please contact us.

Revisions and Errata

The information and materials appearing on this Site may contain errors, omissions, or typographical, or photographic errors or may be out of date. Uganda Eco Tours Does not warrant that any of the materials on its web site are accurate, complete, or current. We may change, delete, or update information or materials at any time without prior notice.

User License

  1. Permission is granted to temporarily download or print any copy of the materials (itineraries, photos, any other site content or software) on Uganda Eco Tours’ web site for personal, non-commercial transitory viewing only. This is the grant of a limited license, and under this license you may not:
    • modify or copy the materials;
    • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    • attempt to decompile or reverse engineer any software contained on Uganda Eco Tours’ web site;
    • remove any copyright or other proprietary notations from the materials; or
    • transfer the materials to another person or "mirror" the materials on any other server
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Uganda Eco Tours at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any electronically downloaded or printed materials in your possession.

Links to our website

Uganda Eco Tours website contains links to other Internet sites owned by us or third parties. Linked third party sites are not operated, controlled, or maintained by Uganda Eco tours, and Uganda Eco Tours is not responsible for the availability, content, policies, or practices of linked sites. Your use of each of those sites is subject to the conditions, if any, that each of those sites has posted. We may not have control over sites that are not ours and we are not responsible for any changes to or content on them.

Limitations on Liability

In no event shall Uganda Eco Tours or her partners be liable to you for any damages (including, but not limited to, direct, indirect, consequential, incidental, special damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to access or use the site or any linked site or its contents, even if Uganda Eco Tours or her authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


Uganda Eco Tours may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Regarding the information on our website, Uganda Eco Tours shall not be liable for any non-performance or delay in performance caused by any act beyond her control, including but not limited to; acts or omissions of third parties, unavailability of supplies, equipment failure, war, strikes, lock-outs, fire, flood, or any other Act of God, any law, regulation, ordinance, or other act or order of any court, government, or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.